Privacy policy

What data do we collect?

Dukley collects the following data:

Personal identification information (first name, last name, email address, phone number, date and place of birth, age, gender, location, city, country, region, language, market category, search affinities, passwords, password hints, passport and visa information, credit or debit card number, expiration date and security code, social media account information etc.)
Non-personal information (operating system (detailed), operating system version, browser & OS, browser version, data source, flesh version, Java support, network domain, screen resolution, screen colors, device type, session number, date and time of accessing the Sites, IP address, network, activity on the Sites, Java Scripts, http headers, pixel-specific data, button click data, etc.);
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How do we collect your data?

You directly provide Dukley with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services;
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email;
Use or view our website via your browser’s cookies.

The Dukley may also receive your data indirectly from the following sources:

social networks such as Facebook, Google+, Instagram, Twitter, and others, which have their own privacy policy, therefore we draw attention to getting familiar with their terms and conditions of use and privacy policy, before you give them any personal data, since Dukley does not take responsibility for those web pages or their managing organizations.

When giving information to Dukley, in any form, you guarantee that the information you provided is accurate, that you are legally competent and authorized to dispose of such information, and that you agree completely that Dukley can use your data and collect them in accordance with the Law and terms and conditions hereunder.
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How will we use your data?

The Dukley collects your data so that we can:

Process your order and manage your account;
Email you with special offers on other products and services we think you might like;
to communicate with you and to keep you informed of our new features and enhancements, latest updates and services;
to establish and maintain a responsible commercial relationship with you and to provide ongoing service;
to manage and develop our business and operations;
to process, fulfill and record reservations and/or purchases;
to contact you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
to send information requested, answer enquiries, arrange visits;
to track reservations and corresponding resort stays;
to understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better;
to communicate special offers, competitions and featured items if you choose to receive such notices;
to meet legal and regulatory requirements;
for the safety and security of our guests and staff;
to market our websites and products;
to conduct statistical and demographic analysis, intended to improve the Site.

If you agree, the Dukley will share your data with our partner companies, under agreement concluded with them, so that they may offer you their products and services.

Centurion Investment & Development d.o.o. Budva;
Dukley Resort & Spa a.d. Kolasin.

When the Dukley processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
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How do we store your data?

Dukley, as handler of your data, respects your privacy and undertakes to protect your personal data, securely stored at Montenegro.
Collection and safekeeping of data is conducted under the Law on personal data protection of the Republic of Montenegro (PDPL), other rules governing area concerned, applicable in Montenegro, as well as under General Data Protection Regulation of EU (GDPR).

The Dukley will keep safe your data collected on the basis of the Law for as long as requested by certain law or other statutory legal regulation.
Data collected by Dukley on the basis of contractual relations as long as necessary for the purpose of fulfilling the contract and providing of the services.
Data on name, surname and e-mail address collected by Dukley on the basis of legitimate interest for the purpose of direct marketing will be kept in our guest database for 10 years.
Other data collected by Dukley on the basis of explicit consent (mobile telephone number, number of children, marital status, pets, interests, meanings of travelling, accommodation preferences and other data above mentioned) will be kept in its database for 5 years.
Once this period has expired, data will be deleted automatically.
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Marketing

The Dukley would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies, as referred to above:

Centurion Investment & Development d.o.o. Budva;
Dukley Resort & Spa a.d. Kolasin.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop the Dukley from contacting you for marketing purposes or giving your data to other members of our company group.

If you no longer wish to be contacted for marketing purposes, please Contact us info@dukley.com
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Minors

Dukley is particularly dedicated to personal data protection of children. Personal data of minors are handled in accordance with the Law, in a manner that is in the best interest of a minor. Every data handling of children up till age of 18 is allowed with previous exclusive consent of a parent or guardian.

What are your data protection rights?

The Dukley would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request the Dukley for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that the Dukley correct any information you believe is inaccurate. You also have the right to request the Dukley to complete the information you believe is incomplete.

The right to erasure – You have the right to request that the Dukley erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that the Dukley restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the Dukley’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that the Dukley transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to file a complaint - You have the right to file a complaint to competent supervisor authority if you deem that any of your rights are violated.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +382 69 000 333
Or write to us: sales.team@dukley.com
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What are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

The Dukley uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in;
Understanding how you use our website;
Allowing you to navigate between pages efficiently;
Enable automatic activation of certain features;
Remembering your preferences and making the interaction between you and our Services quicker and easier.
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What types of cookies do we use?

There are several different types of cookies, however, our website uses:

Analytical and Performance Cookies - Performance cookies are cookies used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.
Functionality – The Dukley uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
Advertising – The Dukley uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Dukley sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Session cookies - Session cookies are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed.
Third party cookies - Third party cookies are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Strictly Necessary Cookies - These are cookies that are required for the administration and operation of our websites. Some cookies that we use are necessary for our websites to function properly and to enable you to move around the websites and use its features.
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How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Dukley’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Dukley keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 October 2023.
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Your Consent

By visiting our websites and using our services, you agree to the terms of our Privacy Policy. We recommend checking this policy periodically for changes and updates.
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How to contact us

If you have any questions about the Dukley’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us at: +382 69 000 333
Or write to us: sales.team@dukley.com

Address: Zgrada Harmonia, Poluostrvo Zavala, 85310 Budva, Montenegro.
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How to contact the appropriate authority

Should you wish to report a complaint or if you feel that the Dukley has not addressed your concern in a satisfactory manner, you may contact the Agency for Personal Data Protection and Free Access to Information, with registered seat in Podgorica, Montenegro.
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Applicable laws and jurisdictions

Any disputes arising out of or relating to this Website shall be governed by and construed in accordance with the laws of Montenegro and you shall agree to submit to the non-exclusive jurisdiction of the Montenegrin courts.